Building a Strong Customer Service Culture for Your Organization

Learn how your organization should strategically approach a customer service culture – that every single team member supports. Develop an active plan using input from your customers and business team to achieve the top service levels in your industry.

Course Description

Learn how to build strong customer loyalty and customer satisfaction by using a powerful ‘Service Opportunity Analysis’. The course covers how your organization should strategically approach creating a customer service culture – that every single team member supports. You will develop an active plan using input from your customers and business team to achieve the top service levels in your industry.

Course Locations and Times
Location: Date:
Online Virtual ClassroomNov 25, 2021

Pricing

Member Price: $590.00
Non-Member Price: $990.00
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Who is this for?

Any business leader

Managers and executives that want to understand what it takes to build customer loyalty.

FUTURE LEADERS

Those who have management aspirations. As well as those working towards a Professional Freight Forwarder (PFF) designation.

What you'll learn

  • Identify service quality gaps in your organization’s service model – and how to address them
  • Assess your own service leadership skills and how to build a service culture
  • Create a comprehensive customer service breakdown plan of action
  • How exceptional customer service can be created and sustained – right now
  • Apply measurement techniques to assess and monitor service over time
  • Understand how people, and groups act in organizations and how to leverage your relationships
  • Modern service delivery best practices and strategies for enhancing customer loyalty
  • Apply process mapping techniques to break-down workflows and task-ownership
  • Investigate the most effective ways to add value to your customers
  • Speed-up customer processes from top to bottom in your organization

Frequently Asked Questions

Is the course geared to freight forwarders?
The course uses examples, models and case studies from global logistics firms, but is not limited to freight forwarders.
Is there a final exam for this course?
No, the course is assessed on attendance and participation in the workshops, and completion of assignments throughout.

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Take our Building a Strong Customer Service Culture for Your Organization Course