Cancellations & Refunds

(Updated: January 2021)

In all cases, cancellations must be made in writing.

Professional Freight Forwarding Courses

All requests for refunds must be made to the CIFFA office in writing, and will only be issued under the following conditions:

Cancellations received:

-Before the start of the course or the first course of a bundle package  – full refund (minus a $100 administration fee)

-After 2nd week of a course or the first course of a bundle package (for e-learning on demand – beginning two weeks after initial registration) – 50% refund

-After the 3rd week of a course or the first course of a bundle package (for e-learning on demand- beginning three weeks after initial registration) – no refund

All program materials received must be returned to the CIFFA office, at the student’s expense, prior to the issuance of any refund.

In-Class and Instructor Led Virtual Training

Refunds for these courses will only be issued under the following conditions:

-More than 2 weeks prior to course start – full refund (minus a $100.00 administration fee).

-1 to 2 weeks prior to course start – 50% refund.

-Less than 1 week prior to course start – no refund.

e-Learning Programs 

(except CIFFA freight forwarding courses)

-Prior to starting (logging in) to an e-Learning Program – full refund (minus a $100.00 administration fee).

-After starting (logging-in) to an e-Learning Program – no refund.

In all cases, cancellations must be made in writing to CIFFA.

Events Cancellation and Refund Policy

-Cancellation less than one week before event  no refund

-Cancellation on week before event – full refund

CIFFA Online Store purchases

-All ebook and textbook sales are non-refundable.