Cancellations & Refunds

(Updated: September 2023)

In all cases, cancellations must be made in writing.

Professional Freight Forwarding Courses

All requests for refunds must be made to the CIFFA office in writing, and will only be issued under the following conditions:

Cancellations received:

A-synchronous Online Learning (online on-demand) and blended online learning.

– Less than 2 weeks after initial registration of an UNSTARTED online or blended online course – Full refund (minus a $100 administration fee for all International Freight Forwarding Courses).

-Between week 2 and 3 after initial registration, with no more than 30% of the online lessons completed) – 50% refund.

-After the 3rd week from initial registration – no refund.

All program materials received must be returned to the CIFFA office, at the student’s expense, prior to the issuance of any refund.

In-Class and Instructor Led Virtual Training

Refunds for these courses will only be issued under the following conditions:

-More than 2 weeks prior to course start – full refund (minus a $100.00 administration fee).

-1 to 2 weeks prior to course start – 50% refund.

-Less than 1 week prior to course start – no refund.

e-Learning Programs 

(except CIFFA freight forwarding courses)

-Prior to starting (logging in) to an e-Learning Program – full refund (minus a $100.00 administration fee).

-After starting (logging-in) to an e-Learning Program – no refund.

In all cases, cancellations must be made in writing to CIFFA.

Events Cancellation and Refund Policy

-Cancellation less than one week before event – no refund

-Cancellation one week before event – full refund

CIFFA Online Store purchases

-All ebook and textbook sales are non-refundable.

Payment Card Industry Data Security Standard

You can shop at www.CIFFA.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the  Authorize.Net Privacy Policy, http://www.authorize.net/company/privacy